Progressing Your Order

When you place your order we will e-mail a confirmation detailing your order with a unique order reference number. When goods are dispatched we will e-mail you a DHL shipping reference to track the order online.

Please contact us on 0800 043 1871 if you have any questions concerning delivery.

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Warranties

Each replacement lamp comes with a minimum 90 day warrantly. However some manufacturer's warranties are longer than this, please check when ordering.

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Insurance

Your order is fully insured for any damage in transit. If you think the delivery may be damaged then sign for goods as uninspected. Please inspect the delivery immediately and contact us within 24 hours of receipt to report any breakages

Any returns must be shipped freight pre-paid and must be insured for the full value. However If we arrange to collect, we will cover these costs.

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Returns policy

Simply Lamps provides a minimum 90 day warranty for faults due to defective materials or workmanship. This commences from the date of despatch.

To return a product you will need to contact us for an RMA number (valid for 2 weeks).

Return Catagories:

Broken in transit: Breakages must be reported within 24 hours of receipt to enable us to claim with our carriers. Any claim outside of this period cannot be supported.

Ordered in error / No longer required: If you have ordered the wrong item we can generally take the lamp back, subject to a restocking fee. If you return the lamp in perfect condition this will be between 10% and 25% of the purchase price.  Unless you were advised when you placed your order that it was a special purchase item and could not be returned.  Items with a cost price of less than £100 sometimes cannot be returned depending upon product & brand. For more details please contact sales before ordering.

Defective Product / Warranty claim: If an item does not work, or stops working by what appears to be a product defect, then use the returns system to get the lamp back to us. When we receive your return we will determine the fault with the manufacturer and credit the lamp in full if applicable. If a replacement is required ahead of the return then please place a new order.

Incorrect product supplied: On the rare occasion that we have shipped an incorrect bulb we will credit the lamp in full, once returned. Before ordering a replacement please confirm all the lamp details so we can ensure we ship the correct lamp.

In all circumstances an RMA number must be obtained before you ship the product back. All lamps must be returned in their original packaging, which must not be defaced in any way. We recommend you pack the lamp in an outer carton to ensure it returns without any damage. We reserve the right to levy an increased restocking charge or reject the goods if the above conditions are not adhered to. If the returned product is not received within 2 weeks the RMA will be closed and you will need to re-contact to organise a new one.

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Privacy Policy

Any questions, comments or requests regarding this privacy policy should be addressed to privacy@simplylamps.co.uk

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Simply Lamps Ltd a company registered in England and Wales with company number 6483606

Information we may collect from you

We may collect, store and use the following kinds of personal information:

Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation).

Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.

Information that you provide to us for the purpose of registering with us.

Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.

Any other information that you choose to send to us.

Cookies

A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on the website.  We will use the session cookies to: keep track of you whilst you navigate the website.  We will use the persistent cookies to: enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser.  Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Remarketing with Google Analytics to advertise online and make ads more relevant ("Remarketing"). Remarketing cookies will be used by third parties (including Google) to show our ads on websites other than our own. Both us and third parties (including Google) will also use Remarketing cookies - both first party (such as Google Analytics) and third party (such asDoubleClick) - to serve more relevant ads to users based on such users' past visits to our website, whether those users are on our Website or on other websites. To opt out of Remarketing or to control your ad preferences, please update your browser settings. Remarketing cookies will expire up to 500 days from the time that the cookie is set or updated (whichever is the later).

Where we store your personal data

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

  • to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • to carry out our obligations arising from any contracts entered into between you and us.
  • to allow you to participate in interactive features of our service, when you choose to do so.
  • to notify you about changes to our service.

We may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by email or telephone.

If you are an existing customer, we will only contact you by e-mail with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, we will contact you by electronic means only if you have consented to this.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • if Simply Lamps or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Simply Lamps Ltd., our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at privacy@simplylamps.co.uk.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

You may instruct us to provide you with any personal information we hold about you.  Provision of such information will be subject to:

  1. The payment of a fee (currently fixed at £10.00)
  2. The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be emailed to privacy@simplylamps.co.uk

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Security Policy

Simply Lamps employs standard SSL technology to ensure that your online transaction is secure. Your credit card number, name and address are all encrypted for sending over the Internet, ensuring that it is unreadable by anyone else.

Some company browsers and firewalls will not permit a secure link even though our server is secure. Should this happen, please call to complete the transaction.

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