When you place your order we will e-mail a confirmation detailing your order with a unique order reference number. When goods are dispatched we will e-mail you a DHL shipping reference to track the order online.
Please contact us on 0800 043 1871 if you have any questions concerning delivery.
Each replacement lamp comes with a minimum 90 day warrantly. However some manufacturer's warranties are longer than this, please check when ordering.
Your order is fully insured for any damage in transit. If you think the delivery may be damaged then sign for goods as uninspected. Please inspect the delivery immediately and contact us within 24 hours of receipt to report any breakages
Any returns must be shipped freight pre-paid and must be insured for the full value. However If we arrange to collect, we will cover these costs.
Simply Lamps provides a minimum 90 day warranty for faults due to defective materials or workmanship. This commences from the date of despatch.
To return a product you will need to contact us for an RMA number (valid for 2 weeks).
Return Catagories:
Broken in transit: Breakages must be reported within 24 hours of receipt to enable us to claim with our carriers. Any claim outside of this period cannot be supported.
Ordered in error / No longer required: If you have ordered the wrong item we can generally take the lamp back, subject to a restocking fee. If you return the lamp in perfect condition this will be between 10% and 25% of the purchase price. Unless you were advised when you placed your order that it was a special purchase item and could not be returned.
Defective Product / Warranty claim: If an item does not work, or stops working by what appears to be a product defect, then use the returns system to get the lamp back to us. When we receive your return we will determine the fault with the manufacturer and credit the lamp in full if applicable. If a replacement is required ahead of the return then please place a new order.
Incorrect product supplied: On the rare occasion that we have shipped an incorrect bulb we will credit the lamp in full, once returned. Before ordering a replacement please confirm all the lamp details so we can ensure we ship the correct lamp.
In all circumstances an RMA number must be obtained before you ship the product back. All lamps must be returned in their original packaging, which must not be defaced in any way. We recommend you pack the lamp in an outer carton to ensure it returns without any damage. We reserve the right to levy an increased restocking charge or reject the goods if the above conditions are not adhered to. If the returned product is not received within 2 weeks the RMA will be closed and you will need to re-contact to organise a new one.
Simply Lamps does not disclose your information to any third parties.
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Simply Lamps will use your details to open an account should you wish to do so. We may also send you information relevant to you or your company. If you do not want to receive these please e-mail privacy@simplylamps.co.uk with remove in the subject line. All emails we send you will have the option to unsubscribe from our mailing list. Whether you opt in or out of receiving marketing emails from Simply Lamps, we will use your contact details to send you your order progress information.
Simply Lamps is registered under the Data Protection Act, and take the privacy of your information seriously. If you have any queries or concerns please email privacy@simplylamps.co.uk.
Simply Lamps employs standard SSL technology to ensure that your online transaction is secure. Your credit card number, name and address are all encrypted for sending over the Internet, ensuring that it is unreadable by anyone else.
Some company browsers and firewalls will not permit a secure link even though our server is secure. Should this happen, please call to complete the transaction.
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